Solutions · Indoor Delivery and Logistics

Autonomous internal transport, from the dining room to the materials centre

Service robots that carry orders, supplies, linens, samples and documents between fixed points, freeing up the team for tasks that require human contact.

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The context

The problem we solve

A large share of staff time is spent moving around: back and forth between kitchen and dining room, storeroom and department, reception and floor.

At demand peaks, this movement becomes a bottleneck — orders are delayed and service quality drops.

Repetitive, predictable routes are exactly the kind of task a robot performs without any variation in performance.

Delivery

What we deliver

Design, approval, deployment and ongoing support from our own technical team.

Route and stop-point design

Site mapping, definition of calls, delivery queues and priorities.

Integration into the team's routine

Operating flows by department and hands-on training for those working alongside the robot.

Operation in environments with the public

Navigation with obstacle avoidance and safe movement in busy corridors.

Transport of materials in healthcare

Enclosed models for internal transport of materials, samples and linens in hospitals.

Delivery indicators

Record of trips, times and volume transported to track operational gains.

Our own technical support

Preventive and corrective maintenance with parts in Brazil and nationwide service.

Equipment

Robots used

PUDU Robotics and Human Robotics lines for restaurants, hotels, hospitals, offices and factories.

BellaBot

Order delivery in restaurant and hotel dining rooms.

KettyBot

Reception, guiding customers and delivery with integrated media.

FlashBot

Autonomous delivery between floors, with elevator integration.

Robios Cargo

Transport of heavy loads on internal routes, with multiple levels.

T600

Transport of heavy loads between departments and buildings.

T300

Agile load transport in corridors and between floors.

MP2000

Autonomous pallet movement in warehouses, operating in narrow aisles.

Use cases

Where these robots already work

Public cases featuring the models we represent, reported by the press and by manufacturers.

In operation2024–2025Brazil

Server robot becomes an attraction at a mall restaurant

Mahai Restaurante Serra — Shopping Aldeia da Serra, Serra (ES) · BellaBot

Challenge:: Deliver dishes and drinks to tables and set the restaurant's experience apart.
Solution:: The BellaBot, nicknamed Aloha, delivers dishes and drinks in the dining room every day, alongside the staff.
Result:: The robot became an attraction, brought in new customers, and the group plans to roll it out to other locations.

Sources: Tribuna Online

In operation2023Latin America

Server robot at a Lima restaurant wins over social media

Roky's — Chorrillos, Lima, Peru · BellaBot

200,000+views of the robot's TikTok video

Challenge:: Deliver orders quickly and create a different experience for customers.
Solution:: The BellaBot carries orders to tables and interacts with customers.
Result:: The robot's video passed 200,000 views and nearly 10,000 likes.

Sources: Peru Retail · El Comercio

In operation2021–2023World

The world's largest fleet of server robots

Skylark Holdings (redes Gusto, Shabuyo e outras) — Japan · BellaBot

42%less staff movement in the dining room

Challenge:: Keep service running across thousands of restaurants amid a labour shortage.
Solution:: About 3,000 BellaBots across roughly 2,100 restaurants by the end of 2022.
Result:: Table turnover 7.5% higher and table-cleaning time 35% lower.

Sources: PUDU · SeafoodSource

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Contracting

Available models

Purchase + maintenance plan

The equipment is yours, with a contracted support plan: preventive and corrective maintenance and technical service in Brazil.

Monthly rental

No upfront investment. Monthly contract with support included and an option to transfer ownership at the end of the contract.

Try & Buy

A 1 to 2 month trial with our team on site. The trial fee is fully deductible if you go ahead with the contract.

Let's design your company's robot operation together

Tell us about the scenario, the environments and the objectives. Our technical team will reply with the recommended setup and the most suitable contracting model.

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