Segments · Shopping Malls

Robots for shopping malls: from the food court tray to the corridor floor

Tray transport in the food court, autonomous cleaning of corridors and car parks, visitor service and brand activations — with deployment, maintenance and training for the mall's team.

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The context

The problem we solve

In the food court, staff spend peak hours carrying trays to the kitchen instead of clearing and cleaning tables.

Corridors and the food court need cleaning several times a day, with the mall open and shoppers walking through.

Management needs to prove cleaning frequency and, at the same time, bring in novelties that drive foot traffic.

Delivery

What we deliver

Design, approval, deployment and ongoing support from our own technical team.

Trays in the food court

BellaBot and Robios Cargo carry trays and dishes between tables, return points and the kitchen, with up to 40 kg per trip, so staff can focus on clearing and cleaning tables.

Corridor and food court cleaning

CC1 and CC1 Pro sweep, vacuum, scrub and dry on scheduled routes, at 700 to 1,000 m² per hour per robot (CC1), with a report of the area cleaned per cycle.

Car parks and loading docks

MT1 and MT1 MAX sweep large areas on routines outside peak hours.

Visitor service and guidance

Pepper and Robios welcome visitors, point out shops and services and run satisfaction surveys in Portuguese.

Media and promotion

KettyBot moves around with an 18.5-inch advertising screen and guides customers to the shop or promotion.

Brand activations and high-traffic dates

Humanoids and robot dogs at openings, campaigns and holidays, with an on-site technician and a script.

Equipment

Robots used

Configuration defined for each mall, according to area, floor types, food court traffic and operating hours.

BellaBot

Tray and order transport in the food court.

Robios Cargo

Tray and cargo transport on internal routes.

CC1 / CC1 Pro

Cleaning of corridors, anchor stores and the food court.

MT1 / MT1 MAX

Sweeping of car parks, loading docks and large areas.

KettyBot

Reception, customer guidance and on-screen media.

Pepper

Visitor service and guidance.

Robios

Information and surveys in Portuguese.

Go2

Robot dog for brand activations and events.

Use cases

Where these robots already work

Public cases featuring the models we represent, reported by the press and by manufacturers.

In operation2024–2025Brazil

Server robot becomes an attraction at a mall restaurant

Mahai Restaurante Serra — Shopping Aldeia da Serra, Serra (ES) · BellaBot

Challenge:: Deliver dishes and drinks to tables and set the restaurant's experience apart.
Solution:: The BellaBot, nicknamed Aloha, delivers dishes and drinks in the dining room every day, alongside the staff.
Result:: The robot became an attraction, brought in new customers, and the group plans to roll it out to other locations.

Sources: Tribuna Online

In operation2020World

Pepper as a shopping-mall host

Centro Colombo — Lisboa (Portugal) · Pepper

Challenge:: Guide visitors and reinforce health rules during the pandemic.
Solution:: Pepper located stores and services, offered games and shared health protocols, in Portuguese.
Result:: The mall planned to roll the robot out to other properties in the group.

Sources: Notícias ao Minuto

Campaign2022World

Promotional robot becomes a national sensation in retail

Carrefour Polska, in a campaign with PepsiCo — Warsaw, Poland · BellaBot

20+cities toured by the robot during the campaign

Challenge:: Draw public attention to promotions in high-traffic mall stores.
Solution:: A customised BellaBot, nicknamed Kerfuś, moved through stores handing out soft drinks and snacks.
Result:: The robot became a social-media sensation, got a licensed clothing line and toured more than 20 cities.

Sources: PR Newswire · Robotics 24/7

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Contracting

Available models

Purchase + maintenance plan

The equipment is yours, with a contracted support plan: preventive and corrective maintenance and technical service in Brazil.

Monthly rental

No upfront investment. Monthly contract with support included and an option to transfer ownership at the end of the contract.

Try & Buy

A 1 to 2 month trial with our team on site. The trial fee is fully deductible if you go ahead with the contract.

Let's design your company's robot operation together

Tell us about the scenario, the environments and the objectives. Our technical team will reply with the recommended setup and the most suitable contracting model.

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