In operation2018–2019World
Pepper multiplies foot traffic at a bank branch
HSBC — Nova York (EUA) · Pepper
+60%in new business at the flagship branch, versus the prior year
- Challenge:
- Attract customers to the branch and guide them on digital services.
- Solution:
- Pepper gave guidance on about 300 banking operations and directed customers to the right staff member.
- Result:
- Foot traffic was more than five times higher, with nearly 25,000 interactions; the robot was rolled out to other branches.
Sources: The Financial Brand