Solutions · Customer Service and Reception

Reception with ready-made conversation in Portuguese

Robots that welcome, guide and screen visitors with dialogue in Brazilian Portuguese, a support screen and interaction logging.

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Close-up of the Pepper robot, from the reception line

The context

The problem we solve

Reception areas see peak flows: at these times, basic information takes up staff time and creates queues.

Repeated questions — department locations, required documents, next steps — can be answered in a standardised way.

Satisfaction surveys sent after a visit have low response rates; on-site, the response rate is far higher.

Delivery

What we deliver

Design, approval, deployment and ongoing support from our own technical team.

Conversation in Portuguese

A ready-made system, with vocabulary and flows tailored to your service.

Screening and routing

Qualifying questions that direct the visitor to the correct department.

Visitor guidance

Spoken and on-screen instructions, with maps and institutional information.

Satisfaction surveys

Collection at the point of service, with results consolidated by period.

Institutional customisation

Visual identity, greetings and content aligned with your communications.

Support and updates

Content adjustments throughout the contract and maintenance by our own team.

Equipment

Robots used

Models suited to corporate reception, healthcare, retail and public bodies.

Pepper

Reception, guidance and conversation with an integrated screen.

Robios

Human Robotics line for service and interaction in Portuguese.

Use cases

Where these robots already work

Public cases featuring the models we represent, reported by the press and by manufacturers.

In operation2024Brazil

Shopping-assistant robot goes viral at supermarket

Supermarket Barra Blue — Barra da Tijuca, Rio de Janeiro (RJ) · Robios

3.2 miviews of the robot's video in 4 days

Challenge:: Guide customers through the aisles, promote deals and get to know shoppers better.
Solution:: The Robios GO walks the customer to the product, highlights deals and runs surveys that feed the store's CRM.
Result:: A video of the robot leading a customer to a product reached 3.2 million views and 365,000 likes in four days.

Sources: Diário do Rio · Mercado&Consumo

In operation2018–2019World

Pepper multiplies foot traffic at a bank branch

HSBC — Nova York (EUA) · Pepper

+60%in new business at the flagship branch, versus the prior year

Challenge:: Attract customers to the branch and guide them on digital services.
Solution:: Pepper gave guidance on about 300 banking operations and directed customers to the right staff member.
Result:: Foot traffic was more than five times higher, with nearly 25,000 interactions; the robot was rolled out to other branches.

Sources: The Financial Brand

In operation2020World

Pepper as a shopping-mall host

Centro Colombo — Lisboa (Portugal) · Pepper

Challenge:: Guide visitors and reinforce health rules during the pandemic.
Solution:: Pepper located stores and services, offered games and shared health protocols, in Portuguese.
Result:: The mall planned to roll the robot out to other properties in the group.

Sources: Notícias ao Minuto

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Contracting

Available models

Purchase + maintenance plan

The equipment is yours, with a contracted support plan: preventive and corrective maintenance and technical service in Brazil.

Monthly rental

No upfront investment. Monthly contract with support included and an option to transfer ownership at the end of the contract.

Try & Buy

A 1 to 2 month trial with our team on site. The trial fee is fully deductible if you go ahead with the contract.

Let's design your company's robot operation together

Tell us about the scenario, the environments and the objectives. Our technical team will reply with the recommended setup and the most suitable contracting model.

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